Hawk Heating and Cooling LLC ("Hawk Heating and Cooling," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit hawkheatingandcoolingllc.com or contact us for heating and cooling services.
1. Information We Collect
When you submit a quote or contact form on this site, you choose to provide information such as your name, phone number, email address, service address, and a description of the work you need. We use this information solely to respond to your inquiry, schedule service, and follow up with you about your project.
When you call (309) 734-2338, we may keep a record of your name, phone number, address, and service history so we can provide ongoing support and warranty service.
Automatically Collected Information
Like most websites, we automatically collect limited technical information when you visit, including your IP address (truncated for analytics), browser type, device type, referring page, pages viewed on this site, and the time and date of your visit. We use this information to understand how visitors use our site and to improve it.
2. How We Use Information
- To respond to quote requests, service calls, and customer questions
- To schedule and provide heating, cooling, and indoor air quality services
- To send appointment confirmations, service updates, and invoices
- To follow up on completed work and warranty matters
- To improve our website, services, and customer experience
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Cookies and Analytics
This website uses Google Analytics (provided by Google LLC) to measure and analyze how visitors use the site. Google Analytics uses cookies and similar technologies to collect aggregated, non-personally-identifying information such as pages visited, session length, and approximate geographic region. This data helps us understand which pages and services visitors find most useful.
You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, by disabling cookies in your browser, or by using your browser's "Do Not Track" or private browsing mode.
4. Information Sharing
We may share your information only in these limited cases:
- Service providers: with vendors who help us operate our business (for example, accounting, scheduling, or payment processing) and who are bound to keep your information confidential.
- Equipment manufacturers: when registering installed equipment for warranty coverage (for example, York or Mitsubishi).
- Legal requirements: when required by law, court order, or valid legal process.
- Business transfers: in connection with a merger, acquisition, or sale of all or part of our business.
5. Data Retention & Security
We retain your information only as long as necessary to provide service, satisfy warranty obligations, and comply with our legal and tax requirements. We use reasonable administrative, physical, and technical safeguards to protect your information — but no method of transmission or storage is 100% secure.
6. Your Choices
You can request to access, update, or delete information we hold about you by contacting us at the number or address below. You can also unsubscribe from any non-transactional emails at any time.
7. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Third-Party Links
Our site may link to third-party websites — for example, manufacturer equipment pages or review platforms. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be posted on this page; please review periodically.
10. Contact Us
Questions about this Privacy Policy or our information practices? Reach out: